Terms & Conditions

Welcome to our online store! MARY ANNE MERTZ FLORAL DESIGN and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Products are subject to availability. If we are unable to supply your chosen item we reserve the right to substitute a product of equivalent value, quality and similar color.  We may deliver some flowers in bud form to increase vase life. We will endeavor to comply with delivery request date but will not guarantee a delivery date less than 3 days from the order date. In very rare circumstances, delivery on the requested terms will not be possible. In this event, you will be given prior notice wherever possible and we shall either make alternative arrangements or shall refund your payment in full and not make the delivery.We take no responsibility if no one is present at the delivery address on the delivery date requested or if the delivery address was incorrectly submitted at check out.  If the recipient is not present at the delivery address, the flowers will be left at the delivery address unless, in the courier’s opinion, it would not be safe to do so, in which case the flowers will be returned to the point of dispatch and stored appropriately. You will be contacted and advised that the flowers were not able to be delivered and if you request that the flowers be delivered to another address or a second attempt made, you will pay the delivery fee in full prior to re-delivery. If reproduction is needed, you will pay for the reproduction and delivery fee again. By submitting your order and payment details, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the website.